Kathy Lalazarian

Joan Underwood is a strong technical specialist in public sector management, civil service reform and in the overall area of government efficiency. As a government counterpart in Antigua and Barbuda she has served her country well in diligently and doggedly pursuing reforms to increase management efficiency for the betterment of the people she served. Joan’s style of directness, tact and a high amount of intellectual acumen gets people’s attention. I hope to have the opportunity to work with Joan again in the future.

Mariano Lafuente

Joan worked with us recently in the preparation and delivery of a high level mission to China to discuss leadership development in Latin America and the Caribbean’s public sector, and explore opportunities for collaboration with the Chinese government. Her in-depth knowledge of the topic, her actual expertise as practitioner and her superb interpersonal skills were crucial for the success of our mission. We are now starting a partnership with China’s Executive Leadership Academy Pudong (CELAP) and we are looking forward to continue working with Joan on this project!

Mark Lambrides

If you have a program or project that you really need to be implemented carefully and on-time, then Joan Underwood should be seriously considered for its implementation. I have had an excellent experience in working with Joan to support the execution of energy policy work in the Caribbean. I give Joan my highest recommentation.

Marjorie Wharton

Joan Underwood has long been a lecturer/facilitator for the programmes offered by the Cave Hill School of Business. Over the last six months I have had the opportunity to work more closely with Joan on two projects; one focusing on leadership development and the other on change management in a client organization. Throughout that time I have found myself repeatedly impressed by the knowledge that she possesses, her skills in putting learners at ease, helping them be open to learning, her comfort with new concepts and her ready access to cutting edge information which is always easily incorporated into her consulting, coaching, training and facilitation sessions to ensure that participants and organizations have ready access to up-to-date and relevant information. I would unconditionally recommend Joan as a leadership development specialist and as a change management practitioner.

Kithinji (KK) Kiragu

Joan was the key client contact/director in a consulting project to address issues of public service employment and payroll management in the Government of Antigua and Barbuda, in 2011. She directed the assignment with a high degree of resourcefulness, diligence and amity. Joan not only guided the successful completion of the assignment but also made me enjoy performance of the tasks. She is an exceptionally endowed public servant.

Marsha Lewis, Principal, Human Capital Development Division, LCI Inc.

I have had the good fortune to work with Ms. Joan Underwood of Underwood Talent Development Services (UTDS) in the capacity of fellow coach and facilitator specifically in the areas of Talent management and human resource development. Joan’s understanding of the primal context of human resource development is second to none. This coupled with an intimate and grass root feel of the socio-political frameworks which undergird our Caribbean region, makes Joan and her practice, the go to firm for organisation’s who really want to hone and realize the potential of their human capital.

The business of talent development is not one that is often given much attention by organisation’s until crisis stage at which time the ask is often for a quick fix. With UTDS the focus is not only on just in time solutions but timely and sustainable solutions that are created with the client in mind. The environment created through the UTDS programmes are punctuated with best practice methodologies with high doses of common sense intended for practical application. For this reason, what is shared by Joan and her team not only sticks with the participants engaged in the training/coaching but transforms and modifies their outcomes – a true mark of success in human behaviour modification.